frequently asked questions

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When will I be contacted?
For most services a contact person at the receiving agency is designated to respond to you within a specified time frame. 
For other services such as residential and vocational/day programs, your name will be kept at AIR until AIR is notified of a vacancy.  At that time, a “short list” is presented to the agency.  Names are selected from this list to be contacted and offered service.

What if my situation changes?
If you are on a waitlist, you, your family or worker can make updates to the referral at any time by completing the AIR Referral Update form. You can also call AIR if this is more convenient.  
AIR reviews the referral priority rating. AIR notifies you, the service you are waiting for and the person forwarding the update of any change made in your priority rating.

Acronyms
ACSD – Assistance for Children with Severe Disabilities
AO – Autism Ontario
CMHC – Community Mental Health Clinic
CH – Christian Horizons
CLGW – Community Living Guelph Wellington
FC&SS – Family Counselling & Support Services
KPAS – Kerry’s Place Autism Services
MFTD – Medically Fragile and/or Technologically Dependent
ODSP – Ontario Disability Support Program
SSAH – Special Services at Home

What if I move out of the county?
AIR can assist in making referrals to the county you will be moving to. There may be an Access Centre in your new area. Please call AIR if you would like start this process.
AIR will also notify the services you are active with or waiting for in Wellington that you have moved.